Refund Policy
This policy outlines the procedure and conditions under which refund requests for Portutel services may be considered.
1. Submitting a Refund Request
Customers who wish to apply for a refund are required to submit their request via email to Portutel.
All refund applications are assessed individually and processed manually, based on the terms applicable to the specific service purchased.
2. Refund Request Method
Refund requests must be sent to the following email address:
contact@portutelmobile.com
Please ensure that the subject line of the email is written exactly as follows:
Refund
To allow proper review, the email must include the information below:
User account username
Name of the purchased service
Country of registration
Date of account registration
Requests missing required details or containing incorrect information may not be processed or may experience delays.
3. Review and Processing
Upon receipt of a refund request, Portutel will examine the submitted information and reply using the same email address from which the request was sent.
Refund eligibility, processing duration, and refund method are determined according to the nature of the service and in compliance with relevant legal regulations.
4. Contact Information
For any inquiries regarding this Refund Policy, please contact:
Portutel
Website: https://portutelmobile.com
Email: contact@portutelmobile.com